Claims

Claims

REPORT CLAIMS

Claims

Frequently Asked Questions

What should I do if I lose my Insurance Card?

Please contact the contact person at the Health Claims Department in writing as soon as possible, report the card loss, and submit a request to prepare a new card.

How do I report if an insured person has passed away?

Notify the contact person at the Health Claims Department in writing, detailing the occurred case. If the deceased had a policy covering such events, you must report it within the timeframe specified in the policy terms.

What documents do I need to submit if I plan to undergo a procedure?

Pre-approval of expenses – All planned treatments must be reported in advance to the company by contacting the Health Claims Department in writing. The pre-approval request should be completed with the required details and sent via email.

What documentation do I need to submit for expenses covered by the Health Insurance Policy?

Submission of reimbursement requests – The Insured must submit claims for medical expenses using the Insurer’s form. Claims must be accompanied by the original supporting medical documentation, including invoices to verify payment.

How do I submit a reimbursement request for medical expenses I have paid?

Receive the medical treatment and pay the clinic/doctor. Obtain a fiscal invoice from the doctor/clinic where the treatment was performed. Submit the reimbursement request to the specified address. Please ensure the request is submitted within your coverage plan’s timeframe.

What should I do in case of a medical emergency?

Get the necessary emergency treatment and contact us if you need guidance. Whenever possible, you or your family members must notify us within 48 hours to report the emergency and inform us in case of hospitalization.

What should I do if I suffer a sudden accident and have an accident insurance policy?

Please refer to the claim report link here (link to the “Report a Claim” section).

Claims

CUSTOMER TESTIMONIALS

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Claims